Guide to Business Records Retention Requirements

O.C.G.A. Title 33 -- INSURANCE

GEORGIA LIFE AND HEALTH INSURANCE GUARANTY ASSOCIATION
HEALTH CARE PLANS
HEALTH MAINTENANCE ORGANIZATIONS
INSURANCE PREMIUM FINANCE COMPANIES
INSURERS, DOMESTIC STOCK AND MUTUAL
LICENSING OF AGENTS, SOLICITORS, BROKERS, COUNSELORS, AND ADJUSTERS
MAINTENANCE OF INFORMATION
NONPROFIT HOSPITAL SERVICE CORPORATION
NONPROFIT MEDICAL SERVICE CORPORATIONS
PREPAID LEGAL SERVICES PLANS
PROPERTY INSURANCE
RATES
SURPLUS LINE INSURANCE

Georgia Life and Health Insurance Guaranty Association

Citation: O.C.G.A. Section 33-38-11 Records of meetings and negotiations of the association.
Regulating Agency: Commissioner of Insurance.
Requirement: To keep records of all negotiations and meetings in which the association or its representatives are involved to discuss the activities of the association in carrying out its powers and duties under O.C.G.A. Section 33-38-7.
Persons Affected: Management of the Georgia Life and Health Insurance Guaranty Association.
Retention Period: Not specified.

Health Care Plans

Citation: O.C.G.A. Section 33-20-23 Maintenance of books and records showing funds collected and disbursed; examination of books and records by Commissioner.
Regulating Agency: Commissioner of Insurance.
Requirement: To keep complete books and records in accordance with the requirements of the Commissioner of Insurance showing all funds collected and disbursed.
Persons Affected: Every health care corporation.
Retention Period: Not specified.

Health Maintenance Organization

Citation: O.C.G.A. Section 33-21-9 Establishment, etc. of complaint system; maintenance of records of complaints; annual reports; examination of system.
Regulating Agency: Commissioner of Insurance.
Requirement: To maintain records of written complaints concerning health care services.
Persons Affected: Every health maintenance organization.
Retention Period: Five years from the time the complaints are filed.

Insurance Premium Finance Companies

Citation: O.C.G.A. Section 33-22-7 Maintenance of records of transactions by licensees; examination of records by Commissioner.
Regulating Agency: Commissioner of Insurance.
Requirement: To maintain records of premium finance transactions, including cards used in a card system.
Persons Affected: Insurance premium finance companies holding licenses issued by the Commissioner of Insurance under O.C.G.A. Title 33, Chapter 22.
Retention Period: At least three years after making the final entry in respect to any premium finance agreement.

Citation: Rule 120-2-21-.05 Separation and Preservation of Records. Amended.
Regulating Agency: Commissioner of Insurance.
Requirement: To preserve every premium finance contract and all documents relating thereto (and copies of all documents delivered to an insured).
Persons Affected: Insurance premium finance companies holding licenses issued by the Commissioner of Insurance under O.C.G.A. Title 33, Chapter 22.
Retention Period: At least three years after making the final entry in respect to any premium finance agreement.
Related Code Sections: O.C.G.A. Section 33-22-7.

Insurers, Domestic Stock and Mutual

Citation: O.C.G.A. Section 33-14-13 Maintenance of principal place of business and records of assets, transactions, etc.,; maintenance of assets within state; removal of records or assets from state without approval of Commissioner, etc.
Regulating Agency: Commissioner of Insurance.
Requirement: To keep in the principal place of business in Georgia complete records of the assets, transactions, and affairs in accordance with the methods and systems which are customary or suitable as to the kind or kinds of insurance transacted.
Persons Affected: Every domestic insurer.
Retention Period: Not specified.

Licensing of Agents, Solicitors, Brokers, Counselors, and Adjusters

Citation: O.C.G.A. Section 33-23-34 Records of transactions.
Regulating Agency: Commissioner of Insurance.
Requirement: To keep in an organized form at the address as shown on the licensee's license or at the insurer's regional or home office situated in the State of Georgia a record of all transactions consummated under the license, including: (1), in the case of an agent or subagent, a record of each insurance contract procured, issued, or countersigned together with the names of the insurers and insureds, the amount of premium paid or to be paid, and a statement of the subject of the insurance; and the names of any other licensees from whom business is accepted and of persons to whom commissions or allowances of any kind are promised or paid; (2), in the case of an adjuster, a record of each investigation or adjustment undertaken or consummated and a statement of any fee, commission, or other compensation received or to be received by the adjuster on account of the investigation or adjustment; and (3) such other and additional information as may be customary or as may be reasonably required by the Commissioner of Insurance.
Persons Affected: Licensees under O.C.G.A. Title 33, Chapter 23 (i.e., agents, solicitors, brokers, counselors, and adjusters).
Retention Period: A term of five years beginning immediately after the completion of the transaction or the term of the contract, whichever is greater.
Related Code Sections: O.C.G.A. Sections 33-23-1(a)(1) [definition of "adjuster"], 33-23-1(a)(3) [definition of "agent"], 33-23-1(a)(5) [definition of "counselor"], and 33-23-1(a)(9) [definition of "subagent"].

Maintenance of Information; Books and Records

Citation: Rule 120-2-49-.05 Maintenance of Information; Books and Records; Annual Report; Return Credits; Correction of Violation.
Regulating Agency: Commissioner of Insurance.
Requirement: Every administrator shall maintain at its principal administrative office for the duration of the written agreement referred to in Rule 120-2-49-.04 and five years thereafter books and records of all transactions between it, insurers, self-insurers and insured persons. Administrators shall maintain detailed books and records that reflect all administered transactions specifically in regard to premiums, premium taxes, agent's commissions, administrator's fees, contributions received and deposited, claims, and authorized expenses paid. All books and records maintained by an administrator on behalf of an insurer, self-insurer or plan sponsor for a calendar or fiscal year shall be maintained for the period in which the administrator is providing service for the insurer, self-insurer, or plan sponsor and for five years thereafter.
Persons Affected: Any administrator as defined by O.C.G.A. 33-23-100.
Retention Period: Five years.
Related Code Sections: O.C.G.A. Sections 33-2-9 , 33-23-104 and 33-23-105.

Nonprofit Hospital Service Corporations

Citation: O.C.G.A. Section 33-19-18 Maintenance of books and records showing funds collected and disbursed; examination of books and records by Commissioner.
Regulating Agency: Commissioner of Insurance.
Requirement: To keep complete books and records showing all funds collected and disbursed.
Persons Affected: Every nonprofit hospital service corporation.
Retention Period: Not specified.

Nonprofit Medical Service Corporations

Citation: O.C.G.A. Section 33-18-26 Maintenance of books and records showing funds collected and disbursed; examination of books and records by Commissioner.
Regulating Agency: Commissioner of Insurance.
Requirement: To keep complete books and records showing all funds collected and disbursed.
Persons Affected: Every medical service corporation.
Retention Period: Not specified.

Prepaid Legal Services Plans

Citation: O.C.G.A. Section 33-35-15 Maintenance of books and records by sponsors; examination by Commissioner; reports of examinations; payment of expenses of examinations.
Regulating Agency: Commissioner of Insurance.
Requirement: To retain at the address shown on the sponsor's license the plan-related books, records, accounts, and vouchers.
Persons Affected: Every sponsor of a prepaid legal services plan.
Retention Period: A term of three years beginning immediately after the completion of the transaction.

Property Insurance

Citation: Rule 120-2-47-.09 Recordkeeping.
Regulating Agency: Commissioner of Insurance.
Requirement: To keep accurate accounts, books, and records concerning transactions regulated under O.C.G.A. Title 33, Chapter 7, including: (1) copies of all service contracts; (2) the name and address of each service contract holder; and (3) the dates, amounts, and descriptions of all receipts, claims, and expenditures.
Persons Affected: All vehicle service contract providers.
Retention Period: At least two years after the specified period of coverage has expired, and, in the case of a provider who is discontinuing business in Georgia, until the provider furnishes the Commissioner of Insurance satisfactory proof that it has discharged all obligations to contract holders in Georgia.
Related Code Sections: O.C.G.A. Sections 33-2-9 and 33-7-6.

Rates

Citation: O.C.G.A. Section 33-9-20 Maintenance of records, data, statistics, etc., by rating organizations, advisory organizations, insurers, etc., generally; maintenance and reporting of statistics by insurers. NOTE: Records of losses adjusted by an independent adjuster may be kept at the office of the insurer for whom the adjuster acted.
Regulating Agency: Commissioner of Insurance.
Requirement: To maintain reasonable records of the type and kind reasonably adapted to its method of operation, of its experience or the experience of its members, and of the data, statistics, or information collected or used by it in connection with the rates, rating plans, rating systems, underwriting rules, policy or bond forms, surveys, or inspections made or used by it.
Persons Affected: Every insurer, rating organization, or advisory organization and every group, association, or other organization of insurers which engages in joint underwriting or joint reinsurance.
Retention Period: Not specified.

Surplus Line Insurance

Citation: O.C.G.A. Section 33-5-28 Maintenance by broker of records of policies written or renewed.
Regulating Agency: Commissioner of Insurance.
Requirement: To keep in the office a separate account of each policy written or renewed showing (1) the exact amount of insurance placed, (2) the name and post office address of the insured, (3) the name and home address of the insurer, (4) the location of the insured property, (5) the gross premium charged therefor, (6) the amount of premium tax paid thereon, (7) the nature of the risk, (8) the number, date, and term of the policy, and (9) any other information as the Commissioner of Insurance may require.
Persons Affected: Licensed surplus line brokers.
Retention Period: Not specified.